Support
Get help with verification, the marketplace, or your account
Find answers in the Help center and FAQ, or contact us below. We respond within one to two business days and are here for verification, account, and platform questions.
Resources
Quick links
Many questions are answered in our Help center and FAQ. For legal and regulatory information, see Terms, Privacy, and the Not a financial services provider page.
Scope
What we can help with
We support verification (KYC), account access, password and email changes, and questions about how the marketplace works—browsing startups, submitting a pitch, messaging, and pipeline tracking. We do not provide investment, legal, or tax advice. For billing and plan changes, use the Plans page or contact us and we will direct you to the right place.
Before you contact us
Check the Help center and FAQ—many answers are there. Include your account email and a clear description of your issue so we can respond quickly.
Common questions
Frequently asked questions
Short answers to the most common support questions. For more, see the full FAQ.
What is Alta Networking?
Alta Networking is a marketplace that connects investors and startups. We are not a financial services provider and do not provide investment, legal, or tax advice. We help you discover and connect; all negotiations and transactions are between users. For full details see our Terms and the Not a financial services provider page.
Why do I need to verify my identity (KYC)?
Identity verification is required for platform access, including messaging and networking. It is for safety and compliance only; Alta Networking does not use it to provide financial services. Verification typically completes within one to two business days. If you cannot message or access features, check that your verification status is complete in your account.
What is the accreditation questionnaire?
It determines your access to certain deal types on the marketplace. It does not make you an accredited investor and we are not a financial services provider. See the Accreditation page in your account and our Terms for full disclaimers. Contact support if you have questions about your access.
How quickly do you respond to support requests?
We aim to respond within one to two business days. Include your account email and a short description of your question or issue. For verification or account problems, we may need to look up your account—using the email tied to your profile helps us respond faster.
Contact
Contact support
Send us a message with your account email and a short description of your question or issue. We aim to respond within one to two business days. For urgent account access problems, use the same form and we will prioritize accordingly.
Response time
We typically respond within one to two business days. Please use the email address associated with your Alta Networking account so we can look up your profile and help you faster.
You can also email support@altanetworking.com directly.
Ready to get started?
Create your account and join the marketplace. Need help? We’re here when you need us.