Help center

    Get help with Alta Networking

    Guides for getting started, verification, messaging, and your pipeline. Can't find what you need? Contact our team.

    Guides

    Step-by-step guides

    From account setup to verification and using the marketplace, these guides walk you through the main flows on the platform.

    Getting started

    Create an account, choose your role (investor or startup), and complete identity verification. Once verified you can browse deal flow, submit a pitch, or message other members.

    Verification (KYC)

    We require identity verification for safety and compliance. You will upload a government-issued ID and confirm your address. Verification typically completes within one to two business days. We do not use this to provide financial services.

    Messaging

    After verification you can message investors or founders directly from their profile or from the deal card. All conversations stay in the platform so you can track who you have spoken to and what stage each deal is in.

    Pipeline and deals

    Investors can add startups to a pipeline and move them through stages (e.g. Contacted, Meeting, Term sheet). Startups can see when investors view their pitch and message them. Both sides use one place instead of spreadsheets.

    Verification

    What verification looks like

    In your account you will see a verification flow with steps for identity, address, and optional accreditation. Complete each step as prompted; the platform will guide you through document upload and confirmation. Verification is required for messaging and full marketplace access.

    Learn about verification
    app.altanetworking.com/verification

    Verification

    Identity
    Address
    Accreditation
    Upload document to continue

    Common questions

    FAQ

    How long does verification take?

    Usually one to two business days. You will receive an email when your identity check is complete. If there is an issue we will contact you with next steps.

    I can't message anyone. Why?

    Messaging is available after you complete identity verification. Make sure your verification status shows as complete in your account settings. If it is complete and you still cannot message, contact support.

    Where do I submit my pitch?

    After signing up as a startup, go to Pitch in the main navigation and choose Submit pitch. Fill in company name, stage, sector, round size, and upload your deck. Your pitch will appear in the marketplace for investors to discover.

    More questions? Contact support or see the full FAQ.

    Still need help?

    Our team responds to support requests within one to two business days. Include your account email and a short description of the issue.

    Contact support

    Ready to get started?

    Create your account and complete verification to access the full marketplace.

    Create account